How Much Delta Does For You
Felicia Bollig is Delta’s office manager. She’s been with the company for over two years and has become indispensable to our team. Of course, Tyler Milyard – Delta’s owner – runs the company. But on the day-to-day side of the business, Felicia is making sure Delta is running in top shape. Our goal is to bring the highest value service we can to our customers. From the moment our mitigation technicians or construction crew show up to a customer’s door, to communicating with insurance and mortgage companies. We are one loss, one call, one company – we handle everything for you. Felicia makes sure that process is easy for you. It’s a lot to coordinate, but if you’ve met Felicia, you know that it’s no problem for her.
During the work days, Felicia’s in the office taking care of customers and Delta’s back-end processes. Evenings and weekends, she’s with her daughter or playing sports. “I have a ten-year old little girl who plays every sport imaginable.” Felicia herself plays softball and works out regularly. She’s also a huge baseball fan. She even helped push Delta into supporting the GJ Rockies this season.
Her job description during the day is extensive. She has a former construction background where she was an office manager for an electric company. She was also “an office manager for a pipeline company in the oil field” which helped prepare her for the list of tasks she regularly handles at Delta. “I run payroll… I do all the account receivables, the account payables. I am the go-to IT person for the phones, the tablets, software, passwords, log-ins, issues, everything. And I just help Tyler with the day-to-day. I take on the entire process with the mortgage companies. I deal with upset customers. I’m the one who deals with the upset vendors. I oversee my girls in the office. I do all the banking and credit card reconciliations. Just A little bit of everything.” Delta Disaster Services is unique because we offer a complete restoration package to our clients. Like Felicia does for our company, we do everything to help you when you’re in need. Maybe we can give you a little example…
In our industry we classify a restoration project into two major phases. The mitigation phase encompasses everything on the front end of what we call a water loss (water flooding through a home from a broken dishwasher, for instance), mold, or fire. It involves us coming into a home, extracting water, drying out what’s left, and removing materials too wet, moldy, or burned to be restored. During this phase, carpet may be removed, perhaps a few feet of drywall, baseboards. It leaves the home in a state of calculated disrepair. The reconstruction phase fixes that. Our construction crew comes into the home, and after coordinating with our mitigation technicians, proceeds to repair the now dry (or mold-free, burn-free) building to its former state, exactly as it was. They can lay flooring, carpet. Fix drywall, add baseboards, and paint. Anything and everything necessary. All of it coordinated with the homeowner’s insurance and adjuster, per the loss.
Delta does all that work for you. It’s unique in our industry. Most companies only offer part of the reconstruction process: mitigation only. They then pass along the reconstruction part of the job to a different company or series of contractors (if you’re lucky), who then come into your home for the reconstruction, not knowing the details of the mitigation process. That’s a nightmare. It’s much easier having a single company handle it all because you want those people to have a very good understanding of the work that’s been done so far, before reconstruction begins.
There’s a lot of work involved between mitigation and reconstruction for any given loss. But there’s even more involved on our end than just those two aspects. When a customer has a loss in their home, they don’t want to know every detail about what happens on our end. They want to know how we’re going to fix the problem and they want to know that it’s going to be completed, properly. On time. But dealing with insurance and mortgage companies? Handling payroll? The programs we use to handle the loss and the endless phone calls with adjusters. Credit processing and working with banks. The backend tasks required for us to put a home back in place are extensive, and often dry. There’s a lot of work that Delta does for clients that are never known, and we want it to be that way. Because at the end of the day, the customer having their home back is what counts. They don’t want or need to know the minutiae of the work involved, especially on the back end. Because of Felicia and the office staff, our customers can have the work performed that’s necessary for their situation without any of the hassle.