At our recent 2018 national convention for the Delta Franchise we talked about the values of our company. I know, sounds like a boring topic. I thought at first that we were in for a very long meeting. But the further we got into the meeting the more I realized that Delta’s values are extremely important for the people we work with. So, since you’re either a fan of Delta or you’re interested in seeing what we’re about before using us, this applies to you!
Not Just What We Say, But Who We Are
Consistency: we provide our services in a highly predictable way. We not only look great when we arrive at your home – in uniform, branded trucks and vans – but we perform at consistently high levels. We give each customer the Delta “red carpet” treatment as floor protection on every job. When you work with us you can be sure that you’re getting the same great work and professionalism that your neighbors did last year when they called us to restore their home.
Expertise: we pride ourselves on our deep knowledge of the industry and we train our employees to be the best in their fields. We embrace the constant evolution involved in mold, water, and fire restoration. We strive to keep abreast of the latest techniques in our industry, and to be the trend-setters in our markets so that we can always deliver the highest possible level of excellence for our customers.
Profitability: every for-profit company needs income to pay for top-level talent. To have the levels of consistency and expertise we desire (and our customers demand) we need to continually re-invest in the newest state-of-the-art equipment and training for our team members. None of this is possible without responsible profit margins.
Service: we are transparent with customers, vendors, and business partners. And we do our best to communicate all aspects of the work we perform with all involved parties. We train our teams to have high levels of emotional intelligence, and to empathize with homeowners concerning the losses they’ve had in their home or property. We take pride in giving our very best to every person whose life we touch.