Delta Reviews, Part 2
Delta Reviews, Part 2
This business is so much more to us than just finishing jobs and making money. We do our work every day so we can be a blessing to the people we love in our community. We have been blessed so much by you all.
You can read Part 1 in this series as well!
Thank you Amber for the great review!
Dear Mr. Milyard,
I wanted to write something to express my gratitude to you and your team members. I would call them your employees but it seems to me everyone there works together as a team when putting my house back together.
When my house flooded I panicked. I wasn't sure what to expect when strangers were going to come in and tear my house up even more to fix the problem. I thought I would have to deal with the typical stereotype construction crew who would be crude, unprofessional and have the "it's our way or the highway" attitude. When Tim stepped into our house I was proven wrong. His professionalism and understanding was so much more than I could of expected. He answered every question I had and made me feel everything would be ok by telling me who I would be working with and how this whole process would pan out. I wish I could remember the other two men that were with him as they too were polite and professional. They cleaned up my house faster then I have ever seen. They provided boxes, moving blankets and wrapped all our belongings carefully and with respect. They even wrapped each and every one of my daughters barbies individually. Which at first we thought was a joke but now looking at the situation, it showed how they cared even for silly little items like a kids toy. They were kind, and worked as a team the whole time.
When Lance showed up to the house I also was greeted with the same respect and professionalism as Tim had showed me. He explained everything he would be doing with detail and also answered all my questions. He was in and out of my house quite a bit. When I expressed my concerns of what needed to be fixed, he fixed them. No questions asked. He came with a couple different guys throughout the whole process and they too were very kind and respectful. Lance did great work on my house. He did his work in a timely manner and was very thorough. I am very pleased with how my house turned out.
I dealt with Landon the most through this whole process. I must say, I don't think I could have asked for someone more patient, kind and professional as Landon. I would bug him all though out the day asking questions about everything! And he never once showed that he was annoyed, frustrated, or upset. He answered my questions in a timely manner and made sure everything was done correctly. He was always understanding and addressed my concerns in a quick and kind manner. He went above and beyond to make sure everything was handled correctly. He made me feel comfortable though this whole process. Those are characteristics of a true leader. I can not express how grateful I am that Landon was in charge of my house.
The professionalism that your team showed me was above and beyond what I expected. Everyone that stepped into my house was kind, courteous, knowledgeable and caring. Never once did I feel like I was just another customer they were working for and that is what a great company should be.
My husband and I thank you from the bottom of our hearts.